Easy Returns

YOU CAN START A RETURN DIRECTLY FROM YOUR ACCOUNT.

LINK TO YOUR ACCOUNT: https://shopify.com/70823248050/account

BEFORE YOU START, PLEASE READ THE FOLLOWING INFORMATION

RETURNS INFORMATION

ORDER CANCELLATION PROCEDURE

Orders can be cancelled within 24 hours of purchase, but cannot be cancelled in any way once they have been shipped.

Cancellation can be requested directly from your account area. Once you have logged in (if cancellation is still possible), the “Cancel items” button will appear next to the order. After clicking it, you will receive an email informing you that the cancellation must be approved by staff.

Once staff accept your request, you will receive a new email confirming the cancellation.

Account area access link: https://shopify.com/70823248050/account

RETURNS PROCEDURE

Time window

Returns can be started within 14 days of receiving the item, directly from your account area.

Account area access link: https://shopify.com/70823248050/account

Instructions

Once you have logged in, the “Return items” button will appear next to the order. After clicking it, select the item you wish to return, then choose the reason from the drop-down menu. You may add a note if needed. You will receive a confirmation email informing you that THE RETURN must be approved by staff.

Once staff accept your request, you will receive a new email confirming everything.

The goods must then be properly packed in their original packaging to ensure they remain intact during transit, and the proof of purchase (such as a receipt or invoice) must be enclosed.

Write on the outside of the parcel:

Name, surname, sender’s address

Original order number

Destination address:

EVOLUTION MOTORCYCLE RETURNS

via Nazionale Appia 114

81020 Casapulla (ce)

Italy

Unless otherwise stated in the specific returns rules, return costs (shipping and packaging) are borne by the customer. Send the parcel by post or courier of your choice. We recommend a standard tracked shipping service, as the sender will be responsible for any damage, non-delivery or delays.

Once received, the products will be carefully checked to ensure they meet the return conditions.

Within 14 working days of receiving the goods, once the check has been passed:

The value of the returned products will be refunded, less the shipping costs, which are borne by the customer.

Refunds will be made using the same payment method chosen at checkout, and the credit may take a few days to appear before it can be seen (depending on the type of card used). Please note that with credit cards, the credit may appear on your account the following month with your statement (the transaction should, however, already be visible in the transaction list/balance of the relevant card)

Note: If you wish to exchange a product for another, you must return it and a voucher will be issued to use on a new order.

If promotional codes were used on the returned order, they can no longer be reused.

If goods are received that do not meet the return conditions or are damaged through incorrect use by the customer, the refund is refused (with the goods subsequently returned at the customer's expense) or only partially processed.

Gift cards are excluded from returns

If a promotion was active, check the terms and conditions of that promotion

If, after returning the item, no update is received within 14 working days, please contact customer service.

For further details, please read the return rules relevant to your case.

RETURNS RULES FOR UNWANTED PRODUCTS

Conditions

To proceed with a return, it is necessary that:

Products must be in perfect condition, with no signs of use, washing or fitting, with their original box and/or bags, labels, instructions and everything that was included. They must therefore be in the same state in which they were purchased. The same applies to bicycles which, if used, cannot be returned. Products must not have expiry dates (food, body products, etc.), must not be made to measure, personalised, or non-catalogue items ordered on request ("made to order").

Once received, the products will be subjected to a thorough check to ensure they meet the return conditions. At the slightest sign of use, the return is rejected (this is because EVOLUTION MOTORCYCLE is keen that every customer receives material that is perfectly new and unused).

RETURNS RULES FOR DEFECTIVE PRODUCTS (just received)

Evolution Motorcycle carries out checks on products before sending them. However, if a defect is found in a product within 24 hours of receipt, please contact us to report the problem so we can assess whether it can be resolved without a return and, if a return is necessary, Evolution Motorcycle will, in most cases, arrange collection with its own courier.

Conditions

For used products, they must be cleaned before return, otherwise they will be sent back to the sender.

For certain products, it may be necessary to contact dedicated service/collection centres located locally. In this case, the customer will resolve the matter directly with the product's manufacturer/supplier.

Products whose issue requires verification by the supplier/manufacturer are excluded. In this case, the warranty procedure must be followed.

It is important to install, repair and use the product by carefully following the instructions, to avoid damaging the product or causing accidents. Instructions are usually included; if they are not, they can be downloaded from the manufacturer's website or requested from customer service.

Before carrying out the return procedure , please contact our customer service team stating the defect and wait for a reply. We recommend attaching photographic or video material, which may in turn be sent to the manufacturer/supplier.

If the defective product needs to be returned, pack the goods securely to ensure their integrity during transport and include a copy of the proof of purchase (such as the order summary or invoice) in the parcel.

For defects identified by our technical department and covered by warranty, we will arrange collection with our shipping service for repair or immediate replacement, sending out the product in advance (if available). In certain situations, the collection service may not be available, in which case the customer will arrange with customer service to send the products (with a tracking code), and the shipping costs will subsequently be refunded by Evolution Motorcycle (this will be assessed case by case and, in any event, the value of a standard economy shipment will be refunded). We will do our best to proceed as quickly as possible to get the product back to the customer (technical lead times that are not within Evolution Motorcycle's control are sometimes required).

If, however, the product needs to be returned to the supplier, the warranty procedure must be followed. This happens, for example, when the manufacturer itself requests the product in order to verify it, or when our technical department cannot determine with certainty that the defect is covered by warranty due to incorrect installation or use.

Note:

Evolution Motorcycle reserves the right to offer a refund if complications arise in restoring the product. The refund will be made using the same payment method chosen at checkout, and the credit may take a few days to appear (depending on the type of card used). Please note that with credit cards, the credit may not appear on your account until the following month's statement (however, the transaction should already be visible in the transactions/balance list of the relevant card)

If you have not received any update within 14 working days of returning the item, please contact customer service.

RETURNS RULES FOR SHIPPING ERRORS

If items are sent in error by Evolution Motorcycle, please contact us within 48 hours of receiving the parcel. We will resolve the issue as quickly as possible at no cost to the customer.

RETURNS RULES FOR WRONG SIZE EXCHANGES

If items are purchased in the wrong size/measurement, the same rules apply as for unwanted products.

RETURNS RULES FOR BULKY PRODUCTS

For bulky items to be returned, we recommend contacting us first for some advice and to check whether collection by our courier is possible at more favourable rates. We recommend keeping the original packaging in case of a return.

RETURNS RULES FOR MADE-TO-ORDER PRODUCTS

If you purchase a "made to order" product, the order cannot be changed or cancelled once placed. Nor is it possible to exercise the right of withdrawal, or to request a refund or a voucher for the value of the goods ordered in exchange for a replacement with any other product, as these are goods selected specifically to the customer's specifications and not held in our warehouse. The waiting time is approximate and is stated in working days. If significant delays arise from the supplier, Customer Service will promptly contact the customer to inform them and, in certain cases of excessive delay by the manufacturer/supplier, Evolution Motorcycle reserves the right to propose cancelling the order and refunding it.

RULES FOR PRODUCTS UNDER WARRANTY

All products purchased from Evolution Motorcycle are covered by the manufacturer's official warranty for 24 months from receipt of the goods. The warranty applies to products that show conformity and/or functional defects not detectable at the time of purchase. If you have just received the product, see the section Defective products (just received). If a warranty repair is required, contact our customer service via the chat channels or by sending an email to info@evolutionmotorcycle.it , stating the defect and waiting for a reply. We recommend attaching photographic or video material, which may in turn be sent to the manufacturer/supplier.

Conditions

There are exceptions where the warranty may be shorter or longer. Batteries, for example, have a warranty limited to 6 months as they are considered consumable items.

Products whose problem is due to wear and/or deterioration, such as tyres, brake cables, brake pads, chains, batteries etc., are not covered by the warranty, nor are food products such as supplements and drinks.

The warranty does not apply in cases of incorrect installation of the product, poor maintenance, abuse or negligence, incorrect and/or fraudulent use of the product, alteration of the product or unauthorised repair attempts.

The warranty is personal and therefore applies to the original purchaser.

Any item restored or replaced under warranty will in turn be covered by the warranty for a period equal to the remaining warranty period of the original product.

Any repair costs for items not covered by the warranty will be communicated to the buyer in advance. The consumer can then decide whether or not to have the item repaired.

It is important to install, repair and use the product by carefully following the instructions to avoid damaging the product or being involved in an accident. Instructions are usually included; if they are not, they can be downloaded from the manufacturer's website or requested from customer service.

Used products must be cleaned before being returned, otherwise they will be sent back to the sender.

With certain products it may be necessary to contact dedicated service/collection centres located across the country. In this case the customer will resolve the issue directly with the manufacturer/supplier of the product.

If it is necessary to return the defective product, package the goods appropriately to ensure their integrity during transport and include a copy of proof of purchase (such as the order summary or invoice) in the parcel.

In most cases we will arrange collection through our shipping service, which will require the customer to pay a deposit of 10 euro and 20 euro for bulky items. The deposit will be fully refunded once the supplier confirms the warranty. In certain situations collection may not be available, in which case the customer should arrange with customer service to send the products (with a tracking code). The shipping costs will be refunded afterwards by Evolution Motorcycle. Each case will be assessed individually, but in any case the value of a standard economy shipment will be refunded.

Within 7 working days of receiving the goods, Evolution Motorcycle will contact the customer to inform them of the time needed for inspection and of any warranty on the product, which varies depending on the manufacturer/supplier.

If the manufacturer/supplier confirms the warranty for the defect found, the product will be replaced, repaired or, at the discretion of Evolution Motorcycle, exchanged for a voucher of the product's value. If the product cannot be repaired or replaced, Evolution Motorcycle reserves the right to offer an alternative of equal or higher value. In some cases, once the manufacturer/supplier has confirmed the warranty, Evolution Motorcycle may dispatch the product in advance if it is available in stock.

Note:

If the supplier/manufacturer rejects the warranty for any reason (for example, no defect found, conditions of use or installation not respected, etc.), the deposit will be forfeited to cover the costs of collecting the product.

Parcels received without a return number, a duly completed warranty form and proof of purchase will be refused.